By Aaron Turpen [ 27/07/2005 ]
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In all of my reading of sales, marketing, and other materials that include the topic of customer service, I have noticed a trend. In my own business, I have also noticed a trend of things about which I receive comments or praise. These things are what I believe to be the key to great customer service. I've broken them down into six "steps" or "categories." They aren't in any sort of order as each is as important as the other.